Terms and Conditions

TERMS & CONDITIONS

■The orchestra reserves the right to change artists or programmes without notice.
■Seat retention from season to season is guaranteed for Full Series subscribers only. The APO cannot guarantee the same seat at the same venue for Choose Your Own (CYO) subscribers.
■Where available, one programme voucher will be issued for every 2 seats purchased in a full series subscription. Additional programme vouchers can be provided at $25 for the New Zealand Herald Premier Series and $15 for Bayleys Great Classics or Newstalk ZB Series.
■Full New Zealand Herald Premier Series concerts subscribers are entitled to 2 complimentary tickets in the same reserve as the full New Zealand Herald Premier Series subscription. (Maximum of 2 complimentary tickets per subscription). These can be redeemed for any APO concert excluding Opera in Concert. Full New Zealand Herald Premier Series complimentary tickets redeemed for non-New Zealand Herald Premier Series concerts must accompany the purchase of tickets (minimum of one) in non-New Zealand Herald Premier Series.
*Complimentary tickets can be redeemed from Mon 19 Jan 2015.
■Senior citizen prices are available on most concerts to persons aged 65 years and over. Please provide suitable ID with your booking form if you are a new Senior/Student or Community Services card holder subscriber.
■APO Choose Your Own Subscriber discounts apply to APO main concert performances only, as indicated
■Full Series discounts do not apply to additional concerts purchased subsequent to your full series subscription. You will, however, receive CYO discounts.
■Community Services Card holders may purchase tickets at the Senior ticket price.
■Child age is 6 to 16 years and children’s tickets must be accompanied by an adult ticket purchase. Please note, children under 6 are not allowed entry into the Town Hall for the APO 7.30 or 8pm concerts.

 

REFUNDS & TICKET EXCHANGES
■No refunds are possible after tickets are purchased except as required by law however ticket exchanges are possible as follows:
■We are happy to exchange subscriber tickets if you cannot attend a concert. Ticket exchanges will incur a $5 exchange fee. Subscribers may exchange tickets into any concert. All ticket exchanges are subject to seat availability and must be requested through the APO ticketing office at least 48 hours prior to the ticketed performance. Should a ticket be exchanged from a Full Series concert to a different series, an individual concert, or a price reserve of higher value, the patron will pay the price difference. No refund will be given for tickets downgraded to a performance or price reserve of lesser value.
■Should a ticket be exchanged from a Full Series booking to a ‘Choose Your Own’ subscription booking, or price reserve of greater value, the patron may pay a price difference.
■Transaction will appear on your statement as “Auckland Philharmonia”
■2015 Ticket exchanges are possible from Mon 19 Jan 2015

 

GIFT CERTIFICATES
■Gift Certificates are redeemable only through the APO Ticketing Office, at least 48 hours ahead of a concert.
■You may redeem multiple certificates at one concert subject to seat availability.
■Gift certificates may be redeemed for any APO concert and the patron may pay any price difference into a higher reserve or concert of greater value. No change will be given.
■ No change will be given. Any value remaining after tickets are purchased can be held as credit against future concert purchases.
■Gift vouchers are not exchangeable for cash and no refunds will be issued for unused Gift Vouchers or lower priced concerts.
■Gift Vouchers for 2014 will expire 13 December 2014.

 

EXTERNAL OFFERS & SINGLE TICKET PURCHASES
■Single ticket purchases are available from 20 January 2014 and only available through Ticketmaster, Ticketing Aotea Centre box office. Book online at buytickets.co.nz or phone 09 357 3355 (service fees apply)
■Entertainment Book vouchers must be booked through TICKETMASTER and may not be used as part of a subscription package (service fees apply)

 

APO PROMOTIONS AND APO DONATED TICKETS
■The Promoter is Auckland Philharmonia Orchestra a prize winner is the Recipient.
■In the case of APO concert tickets used for promotional use and/or as donated items; the prize must be taken as stated on the voucher.
■No compensation will be payable if the Recipient is unable to use the prize as stated.
■Prizes are not transferable to another person (unless agreed to by the Promoter), nor redeemed as cash, or exchangeable for other goods and services.
■All vouchers will expire as per the voucher, and in the case that an expiration date is not stated, must be redeemed before the end of the current concert Season (Jan – Dec).

 

APO SUBSCRIBER CARDS
■APO Subscriber cards available to APO subscribers purchasing 8 or more concerts in APN, Splendour and Great Classics Full Series, Choose Your Own Series (includes Gift Vouchers) and Family and Low Cost Concerts.
■Full benefits listed on the Subscriber Benefits page found on the APO website
■All offers are subject to “agency” terms and conditions and booking requirements (see individual agency website listed on www.apo.co.nz)
■APO Subscriber cards may not be used in conjunction with any other offer, are non-transferable, are irreplaceable and will expire on the 31th December 2013
■The APO and agencies reserve the right to amend benefits and listings without notice

 

$30 FOR 30s AND $20 FOR 20s
■$30 tickets are available to patrons aged 30 – 39 during the period 1 January 2014 to 31 December 2014.
■$20 tickets are available to patrons aged 20 – 29 during the period 1 January 2014 to 31 December 2014.
■Tickets are only available from Monday of the concert week through APO Ticketing on 623 1052 or ticketing@apo.co.nz. Valid photo ID must be shown at ticket collection.
■Notification of seat availability will be posted on APO Facebook and selected marketing channels the Monday of concert week.
■Price Reserve is allocated at the discretion of APO

 

PRIVACY POLICY
■Your contact information is collected and held by the APO only. The information is used to contact you, when necessary, with regards to APO News and offers.
■We will only use personal information that you provide to us to send you your tickets, information regarding concerts, other news and information about the APO, and occasional offers from our sponsors and funding partners. We will not share your personal information with any other organisations without your express permission.
■The APO will not sell, trade or rent your contact information to others without obtaining your consent, unless required to do so by law.
■ We are happy to provide you with access to any personal information that we hold about you. If it is wrong, please ask us to correct it.
■If you do not wish to receive mail or email from the APO in the future, please send an email to apo@apo.co.nz or mail your request to Auckland Philharmonia Orchestra, Freepost 212030 Dominion Rd, Auckland 1446, New Zealand
■The Auckland Philharmonia Orchestra will from time to time take audience and orchestra photos or videos for promotional purposes, and may use your photo in publicity material.
■If you are photographed, filmed or taped whilst attending an APO performance, you consent to APO or third parties appointed by the APO photographing, filming and taping you. APO or third parties appointed by APO can broadcast, publish, license and use any photographs, film, recordings and images of you without compensation. APO, the third parties and anyone acquiring from them a right to use the material are not liable to you in any way for its use.